Privacy Policy
In this privacy policy, we explain how we collect and use personal data. This privacy policy applies to all personal data that we process in relation to you when you are in contact with us.
The types of personal information we process
Personal data is any data that can be directly or indirectly related to you. We may collect and process the following categories of personal information:
Name and other identifiable information
For example, we may record your name, title, gender, date of birth.
Your contact details and details of your personal account or registration
Your contact details may include your address, place of business, telephone number and email address. When registering for certain services or creating a personal account, we may record your login details and other information you provide on the account or registration form.
Our communication with you
When you send us an email or chat online via social media, we record your communication with us. When you call us, we record your questions or complaints in our database.
Information we collect when you use our website
When you visit our website, we may record your IP address, browser type, operating system, referring website, browsing behaviour and clickstream. With your consent, we may also receive your location data. In addition, we may receive an automatic notification when you open a newsletter or click on a link in a newsletter.
Information regarding social media
We may receive information from your social network provider. However, this depends on your social network settings. For example, if you log into our services with a social network account, we may receive your social network profile, including contact details, interests and contacts. You can find more information about the personal data we receive from your social network provider on the website and in the social network provider's privacy policy.
Information that you share with us
You may choose to share information with us, for example if you respond to us on social media or complete a customer survey.
Cookies and similar technologies
When you use our website, we collect information through cookies and similar technologies. For more information, please read our cookie policy on the website.
How we collect your data
HBS Valves may obtain your personal information in a number of ways, such as when you fill out a form, interact with us via social media or subscribe to our newsletter. Depending on your social network settings, we may also receive information from your social network provider.
The purposes for which we use your data
The main purposes for which we use your personal information are:
To provide services to you
To make it easier for you to use our online services, we may analyse the data we collect from your use of our digital media and combine it with information collected through cookies and similar technologies. For example, to know which digital channel (email, social media) or device (desktop, tablet or mobile) you prefer, so we can tailor our communications to that channel or device.
HBS Valves uses the software of onlinesuccess.nl to offer you a better and personalised experience on the website. A profile is created by the Online Success software when an interaction with our website takes place. This happens for example when you download a white paper. Your Online Success profile is unique to HBS Valves. To ensure your privacy, this data is only available to you and HBS Valves, and is never shared with third parties. You can at all times view, modify and/or delete your profile via this link.
To communicate with you
We use your contact information to communicate with you, answer your questions or handle your complaints.
For statistical research
We use automated tools to perform statistical research on general trends in the use of our services, website and social media, and on the behaviour of the preferences of our customers and users. Statistical research helps us develop better services. In addition, we can improve the design and content of our website.
In order to carry out our research, we may aggregate and analyse different types of data. We only use aggregated data and do not use names, e-mail addresses or other directly identifiable information. We may also combine such aggregate data with information from public sources (such as the CBS). We will not use sensitive data for this statistical research without your consent.
For direct marketing purposes
We may use your personal information to send you newsletters or other marketing communications. In order to know what is relevant to you, we may use automated tools to analyse your personal information. For this purpose, we may use and aggregate the information described above. We may also combine such aggregate information with information we receive from public sources (such as Statistics Netherlands). We will not use sensitive data for this statistical research without your consent.
We use the results of our analysis to tailor our marketing messages to your specific interests and preferences. For example, if our analysis shows that you may be interested in certain types of services, we may customise our newsletter and website with content that we think is relevant to you.
We may use different channels for our marketing communications, such as email and social media. You can withdraw or object to your consent to marketing communications at any time. Please follow the instructions in the relevant marketing message or contact us at sales@hbsvalves.com.
Disclosure and sharing of data with third parties
We may disclose or share your personal data with third parties for the following purposes:
For the support services we provide
In order to provide our services, we work with third parties such as social network providers and marketing agencies. All these third parties are obliged to protect your personal data and process it only in accordance with our instructions.
For statistical research and direct marketing
Your personal information may be used for the purposes of statistical research and direct marketing (see above).
Third party websites
Our website contains links to third party websites. When you follow these links, you will leave our website. This privacy policy does not apply to third party websites. HBS Valves accepts no responsibility for the use of your personal data by these third parties. Your use of these sites is at your own risk. Please refer to the privacy policies of these third parties (if available) how they handle your personal information.
Within HBS Valves
Your data may be shared with other colleagues within HBS Valves, in order to provide you with the best possible service.
Security and safekeeping
HBS Valves will take the necessary technical and organisational measures to protect your personal data against loss or illegal use.
Your personal data will be kept as long as necessary for the purposes described in this privacy policy, or to comply with laws and regulations and to solve disputes.
Children's Privacy
HBS Valves is committed to not collecting information about children 16 years of age or younger, or creating interest segments specifically designed to target children. If you are concerned about your child's privacy in connection with our services, or if you believe that your child has entered personally identifiable information on our website, please contact us at sales@hbsvalves.com.
Your Rights
You have a number of rights when we collect personal data from you. These rights are set out in the General Data Protection Regulation (AVG). You can at any time access, correct, block or delete your personal data.
To exercise your rights, please submit a written request. HBS Valves has four weeks from receipt of the request to assess whether the request is justified. Within four weeks, HBS Valves will let you know what will happen with the request. If the request is not acted upon, there is the possibility to object to HBS Valves, or file a complaint with the Authority for Personal Data (AP). HBS Valves may request additional information to be sure of the identity of the person involved.
HBS SRL
Via mastroppa 4/6
46040 Monzambano
Italy
Tel: +39 0376 800 200
Email: sales@hbsvalves.com
You can contact us via sales@hbsvalves.com if you have any questions, comments or complaints regarding this privacy policy.
